Comitas Hotels’s Covid-19

IMPORTANT INFORMATION FOR OUR CUSTOMERS

Our aim at Comitas Hotels is to offer you an unforgettable holiday, guaranteeing the highest standards of hygiene and health safety, adapted to the new Covid-19 context.

In order to achieve this, we have worked intensively with our partners and consultants who are experts in risk prevention and health and safety services to ensure the safety of our customers, our staff, our suppliers and our partners


SECURITY MEASURES AND PROTOCOLS COVID-19

- Adaptation of existing protocols and development of new protocols with the aim of minimising the risks of contagion and spread of covid-19.
- Information on hygiene and safety measures to be followed by our clients available through the usual means of communication such as posters.
- Continuous training of our entire team on the application of safe work processes and the correct daily implementation of the measures and protocols for Covid19.
- Updating of our cleaning plans, adapting the frequency to the new context and using only products authorised by the Ministry of Security.
- Installation of hydroalcoholic disinfectant gel dispensers at different points within our facilities for clients and staff.
- Reorganisation of the common areas of our hotels (reception, bar, restaurant, etc.) limiting the capacity and creating circulation flows to guarantee the safety distance.
- Digitalisation of bar and restaurant menus, signage and information directories.
- Drawing up a control, monitoring and adaptation plan for all security measures in the face of Covid-19.
- Elaboration of a Contingency Plan with the measures adopted, respecting the recommendations issued by the Institute for Spanish Tourist Quality endorsed by the Ministry of Health.
- Adaptation of our Sanitary Hygiene Self-Control Manual, which is part of our Hazard Analysis and Critical Control Point System.
- Evaluation of the biological risk adapting the needs of EPIS in our System of Prevention of Risks at Work.

Our main objective is that our clients enjoy their holidays and our employees enjoy their work in complete safety. Therefore, we ask for your cooperation and commitment to respect the following rules of coexistence and measures to prevent contagion by COVID-19:

- Mandatory use of masks when required by current regulations.
- Respecting the safety distance with people outside the family environment.
- Respect the signs that establish safety routes or distances, as well as the closure of certain areas, at points such as reception, restaurant, bar, etc.
- Disinfect hands at the entrance to the hotel and facilities.
- Frequent hand washing, particularly when entering common areas such as lounges, restaurants, cafeterias, etc.
- Respect the established capacity in common areas.
- Respect timetables and other rules that may have been established to comply with the permitted capacity.
- Do not stay in the room during cleaning, maintenance or repair services.
- If you have symptoms such as fever, cough, difficulty breathing, you must isolate yourself in your room and inform our staff immediately.

Comitas Hotels reserves the right to modify opening hours and services for internal operational reasons, as well as to comply with possible changes in current regulations.

If you have any queries during your stay, our staff is at your disposal to answer your questions and provide you with the information you need.